Connecting with your customers

As food producers do you connect with the broader community?  I know many farmers, and for that matter, people in country Australia feel there is a disconnection between the farm and the plate. 

In some ways there is a huge disconnection.  Society as a whole has changed so rapidly that we are all grappling with the challenges in our daily lives.  People have moved closer to large centers for work.  Increased mechanization and efficiencies on farms mean less people have direct jobs in agriculture.  So somewhere along the way a gap has opened between the farm and the people.

While we often talk about this disconnect, I reckon we often overlook there is a deep interest and support from the broader community for farming.  In my work I’m often asked to speak about farming to the broader community.  I always come away feeling there is a deep desire to understand more about farming, its challenges, its rewards, and more importantly I sense a real value for farming among the people I talk to.

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One of the more important roles of the Sydney Royal Easter Show is to showcase agriculture to the broader urban communities. The livestock pavilions and the district exhibits are consistently rated as the most important attractions to the public.

So, as a farming community or as an individual producer, how can we connect to our consumers and meet their interest in our business?  I guess there are plenty of ways that we do this.  I did mention our traditional activities such as the Easter Show.  But its just as important to see the local show as part of this connection. 

Increasingly I see farmers sharing their stories through social media.  There are Facebook pages, twitter accounts, and Instagram posts showing the variety of a day in Australian agriculture.  I personally enjoy the blogs from the contributors from Central Station

These are great ways of sharing stories.  However I think the next step will be to show our skills as producers and business operators.  I think this may happen through the connection of our farm data with other data sources. 

If you think of the demand for traceability and food safety, there is a great story for us to share.  The challenge is to link our on farm QA records with our industry systems like the NVD system and with processor information and present it to the consumer as a whole of life story. 

This week a company called Aglive (www.aglive.com) showed me their progress in linking our on farm data with industry QA systems and processor information.  I have to say I think systems like these will be part of how we connect with our consumers.  True I think they will still want to see our stock at the show, read our stories and see our pictures on line. However I reckon these connections will become stronger as they start to see the things we do on farm with the data we capture being used to sow how clean and safe our food systems are.

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I think the next few years will be pretty exciting, and hopefully see a narrowing of the gap between farms and consumers as we share what we do in new and engaging ways.